Contact Us

At Ivy Lux Serenity, we’re here to help you feel supported every step of the way. Whether you have a question about your order, need help with sizing, or just want to connect with us—we’d love to hear from you.

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
We aim to respond to all inquiries within 1–2 business days.

Email Us

For all questions about orders, returns, shipping, or general inquiries:
📧 Info@IvyLuxSerenity.com

Please include your order number in your message if you have it so we can assist you faster.

FAQs

Before reaching out, check out our FAQ page for quick answers about shipping, refunds, and product details.

Collaborations & Wholesale

Interested in working with Ivy Lux Serenity or carrying our products in your boutique? Email us at Info@IvyLuxSerenity.com with the subject line "Collaboration Inquiry."

Mailing Instructions (for returns only; not a retail location)

Ivy Lux Serenity
Please do not return products without contacting us first for authorization and return address. Address will vary depending on product purchased.